Paul Rubino

Summary

Information Technology Professional with experience in providing internal End-User Support with a proven success in the design and implementation of system solutions and documentation that meet and exceed user expectations. Strengths include detailing and formulating user specifications into user-friendly, highly functional applications and documentation, being creative, highly motivated and a self starter. A team player with excellent organizational and problem solving skills.

Professional Experience

iCims: Project Specialist / Web Services

2010 - Present

1301 State Route 36

Hazlet, NJ 07730

• Responsible for incorporating the iCims Talent Platform into client websites, which requires writing and updating HTML, CSS and JavaScript code to provide a custom branding for our clients.
• Create custom web forms which are used to collect information from potential candidates and existing employees.
• Streamlined internal procedures which resulted in improved processes that significantly reduced build times for web based forms and significantly reduced the number of unnecessary files being stored in our databases.
• Responsible for branding the look and feel of the internal tickets system used by iCims internal and external clients.

Bloomberg: Documentation Specialist / Intranet Developer

2000 - 2009

731 Lexington Ave

New York, NY 10022

• Created reference documents, procedure manuals, step-by-step help guides and tutorials to walk users through procedures, to enhance training, and to assist employees when troubleshooting customer issues, resulting in faster resolve times and improved customer support.
• Designed and implemented the internal documentation system for Bloomberg Operations which included migrating and reformatting all static documents from the existing system to a new, user-friendly system with enhanced navigation, functionality and dynamic content using HTML, CSS and JavaScript.
• Created interactive Flash tutorials, help guides and presentations which included training, product awareness, functionality, and disaster recovery procedures.
• Responsible for writing user specifications and working with the R & D department to enhance and create functions which were implemented to streamline and improve internal procedures.
• Project Team manager for inter-departmental process-flow documentation which was used to create enhanced, improved procedures which resulted in the speedy collection of over $200,000 of overdue payments.

Bloomberg: Field Service and Technical Support

1995 - 2000

499 / 500 Park Ave / 110 E 59th St

New York, NY 10022

• Resolved technical issues involving hardware, software, functionality and network connectivity with Bloomberg customers, field technicians, outside vendors and carriers.
• Created a technical troubleshooting guide CD which was distributed to all technicians globally to assist them while resolving customer, network and circuit issues. This resulted in a significant reduction of call volume to the help desk and increased field productivity.
• Regional Manager responsible for ensuring all proprietary hardware was in the correct location, properly logged in inventory and shipped accordingly.

Education

Continuing Education and Training

2009 - 2011

• DeVry University: Bachelor of Science in Computer Information Systems - Expected Graduation 2012
• Relevant Courses: Building Business Applications using Java, Technical Writing, Object-Oriented Analysis and Design, PHP/MySQL Intermediate Training, PHP/MySQL Essential Training, PHP/MySQL Beyond the Basics, Web Application Development with ASP.NET, Principles of E-Commerce, Principles of Information Systems Security, Web Architecture and Server Administration, CSS Essential Training, CSS Best Practices, Flash Complete Training, Photoshop Complete Training, Introduction to Ruby Programming, and Beginning Programming using C#.NET.

DeVry University North Brunswick, NJ

1995

• Associate in Applied Science in Computer Information Systems
• Graduated with Honors - GPA: 3.8 / 4.0

September 23rd, 2011

© copyright 2011 - Paul Rubino