Paul Rubino
Mission Statement
As a Documentation Specialist, Web Developer and Designer, I am looking for a company that provides an opportunity to document, develop, test and implement procedures, web applications and software that enhance user experience and improve efficiency and productivity. A company that puts an emphasis on personal development and training and has the same level of commitment to excellence and quality that I do. A company that is constantly looking for new ways to be creative and innovative.
Professional Experience
Bloomberg: Documentation Specialist / Intranet Developer
2000 - 2009
731 Lexington Ave
New York, NY 10022
Documentation Specialist
Created reference documents, procedure manuals, step-by-step help guides and tutorials to walk users through procedures, to enhance training, and to assist employees when troubleshooting customer issues, resulting in faster resolve times and improved customer support.
HTML / CSS / JavaScript
Developed, designed and implemented the internal documentation system for Bloomberg Operations which included migrating and reformatting all static documents from the existing system to a new, user-friendly system with enhanced navigation, functionality and dynamic content using HTML, CSS and JavaScript.
PHP / MySQL
Created web based applications using PHP & MySQL which incorporated a variety of functionality, including form submission and validation, updating content dynamically, pagination, searching, session control, inventory management, shopping carts, report generation, photo galleries, multimedia, and more.
Flash / ActionScript
Created Flash presentations and online documentation for upper management for disaster recovery (DR) and business continuity plans (BCP), company restructuring, company initiatives and product awareness. Also used Flash, ActionScript and XML to create websites, online portfolios, photo galleries and audio and video players.
XML / XSLT
Created Intranet based functions using XML/XSLT which allowed users to update and maintain content, keep employees informed of important changes to procedures, to set and track quarterly goals, and to post and maintain employee coverage schedules.
Bloomberg: Field Service and Technical Support
1995 - 2000
499 / 500 Park Ave / 110 E 59th St
New York, NY 10022
- Resolved technical issues involving hardware, software, functionality and network connectivity with Bloomberg customers, field technicians, outside vendors and carriers.
- Created a technical troubleshooting guide CD which was distributed to all technicians globally to assist them while resolving customer, network and circuit issues. This resulted in a significant reduction of call volume to the help desk and increased field productivity.
- Regional Manager responsible for ensuring all proprietary hardware was in the correct location, properly logged in inventory and shipped accordingly.
October 14th, 2010